I was having a discussion today with a fellow trainer in the gym and he had attended a recent seminar by a well known U.S trainer - I'm afraid i'll have to get him to remind me of his name later who firstly advocated sacking any client who you didn't get on with and secondly sacking any client who could only put in one training session with you a week.
Does anyone have any views on sacking difficult or obnoxious clients- and I know we all have them!
I'm in too minds- firstly I feel it is my job to make it work - what ever the personality of the client- to try to get through to them and get them working - but secondly i can see as this trainer pointed out they emotionally drain you, and can make your other clients sessions suffer as a result. I've sacked three clients in teh last month, two for persistant cancelling of sessions and one although she worked hard and wa in fact a proffessional sports person we didn't get on from day one- snidy comments, constant rudeness and insecurity issues- basically a massive chip on her shoulder- even when I had taken her above and beyond the level of fitness she needed to achieve. After sacking her my weeks have improved imeasureably- I know longer resent going to work on the 4 days she was due to trainand I feel my overall training has improved as a result-
So the question was this when does the line come to sack a client that you don't gel with?