My clients are very important to me. I always answer my cell phone when they call, and if not able to, then call within 30 minutes. I never give my home phone out since my kids cannot take messages, but also it is NOT professional.
I have to admit, I DO once in awhile smell like sweat because I also instruct classes and have clients right afterwards, but bring a change of Professional clothing with me.
I always listen and take in consideration what my clients say. Whether it is on a professional or personal basis. I keep them on a positive attitude towards their time with me.
I always know when my clients birthdays are so I can share that day with them. It's not just being a trainer to them, but making it fun for them too. I want them to look forward to the time with me and improving what they can do for themselves.
One thing I never do is talk about other clients.
Sandy


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